Terms & Conditions
Booking and Payment Arrangements
Bookings can be made by email: info@topedgetraining.co.uk or by calling 07519 800899. Top Edge will send confirmation of booking by email at least two weeks before the course, or within two days of booking if within the two week period.
All payments to be made preferably through BACS, although payment by cheque (payable to Top Edge Training) is acceptable. Unless an alternative arrangement has been made, payment of the course delivery fee must be made in full at least one week before course. The additional per person fee must be paid no later than two weeks after the course, or two weeks after receipt of invoice.
Cancellation by Customer
There is no penalty if a booking is cancelled two weeks or more before the course.
50% of the fee will be charged if the booking is cancelled between one and two weeks before the course.
100% will be charged if the booking is cancelled within one week of the course.
For courses lasting over two days or the total cost of the training or other service exceeds £1,000, a 50% deposit will be required at the time of booking.
Cancellation by Top Edge
In exceptional circumstances, a course may need to be cancelled or rescheduled. We reserve the right to cancel a course at any time and offer a reasonable alternative date and venue, or issue a credit or a refund without any liability for consequential or indirect loss.
In the event of a course being cancelled, customers will be contacted and given as much notice as possible and by two weeks prior to the course starting at the latest, unless cancellation is due to unforeseen and exceptional circumstances.
We must emphasise that a course cancellation by Top Edge Training is exceptional and would always be a last resort.
Maximum Numbers on Course
There is normally a maximum of 12 learners on each course. Exceptions may apply, please contact us for clarification.
Booking and Payment Arrangements
Bookings can be made by email: info@topedgetraining.co.uk or by calling 07519 800899. Top Edge will send confirmation of booking by email at least two weeks before the course, or within two days of booking if within the two week period.
All payments to be made preferably through BACS, although payment by cheque (payable to Top Edge Training) is acceptable. Unless an alternative arrangement has been made, payment must be made in full at least one week before the course.
Cancellation by Customer
There is no penalty if a place is cancelled two weeks or more before the course.
50% of the fee will be charged if the booking is cancelled between one and two weeks before the course.
100% will be charged if the booking is cancelled within one week of the course. This policy is waived when the course is full and the cancelled place has been filled.
Should a customer wish to cancel their open course booking, it can be filled by a replacement if arranged by the customer.
Cancellation by Top Edge
In exceptional circumstances, a course may need to be cancelled or rescheduled. We reserve the right to cancel a course at any time and offer a reasonable alternative date and venue, or issue a credit or a refund without any liability for consequential or indirect loss.
In the event of a course being cancelled, customers will be contacted and given as much notice as possible and by two weeks prior to the course starting at the latest, unless cancellation is due to unforeseen and exceptional circumstances.
We must emphasise that a course cancellation by Top Edge Training is exceptional and would always be a last resort.
Waiting List
If the course has been fully booked, we will collect contact details regarding any further bookings and will offer any cancelled places on a first come first served basis.
Booking and Payment Arrangements
Bookings can be made by email: info@topedgetraining.co.uk or by calling 07519 800899. Access to the online course will only be available when payment has been made.
Alternatively, bookings and payment can be made by accessing our training portal – go to the link on the Home Page, simply scroll through the options on the screen until you find the one you want, create an account, purchase, then you are ready to start. A member of the Top Edge team will be in contact within 24 hours.
All payments to be made preferably through BACS, although payment by cheque (payable to Top Edge Training) or by cash is acceptable.
Cancellation by Customer
If having started an online course, the learner wishes to cancel their online course booking and has made 10% or less progress, they will be entitled to a 100% refund within one week of enrolment, and 50% within two weeks of enrolment.
Should a customer wish to cancel their online course booking, and has made 10% or less progress, they can be replaced by another learner if this is arranged by the customer, at no additional charge.